Support Ticket System Issues

Incident Report for Web24

Resolved

This incident has been resolved.

Posted Sep 20, 2019 - 13:06 AEST

Update

All access issues have been resolved and the support ticket system is fully operational again.

Posted Sep 20, 2019 - 12:12 AEST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 20, 2019 - 12:02 AEST

Investigating

Our support ticket system is currently experiencing intermittent issues which are impacting access.

We are investigating these issues and will provide an update once more information is available.

Posted Sep 20, 2019 - 11:19 AEST

This incident affected: Technical Support (Tickets).