Resolved -
This incident has been resolved.
Nov 24, 17:49 AEDT
Identified -
We are continuing our efforts to resolve this issue as soon as possible. We will provide an update with further details in the next hour.
Nov 24, 13:40 AEDT
Update -
Our team of System Engineers are still investigating the issue and we will update you on our progress as soon as we possibly can.
Nov 24, 03:19 AEDT
Investigating -
At Web24, we pride ourselves in providing a very high level of service so it is with great disappointment that we need to inform you that we are experiencing interruptions to a small number of VMs. We apologies for any inconvenience this may be causing you.
Our team of System Engineers are urgently investigating the issue and we will update you on our progress as soon as we possibly can.
Nov 23, 20:29 AEDT
Resolved -
This incident has been resolved. All the related services are up and running.
Nov 23, 17:59 AEDT
Monitoring -
We've determined that a few Hyper-V nodes experienced a reboot, and all the VPSs on them are now online.
Nov 23, 16:33 AEDT
Identified -
At Web24, we pride ourselves in providing a very high level of service so it is with great disappointment that we need to inform you that we are experiencing interruptions to a small number of VMs. We apologies for any inconvenience this may be causing you.
Our team of System Engineers are urgently investigating the issue and we will update you on our progress as soon as we possibly can.
Nov 23, 15:49 AEDT
Resolved -
This incident has been resolved.
Nov 21, 11:31 AEDT
Identified -
We have examined and identified a hardware component fault. The replacement of the defective component is underway, and additional updates will be provided.
Nov 20, 19:24 AEDT
Investigating -
At Web24 we pride ourselves in providing a very high level of service so it is with great disappointment that we need to inform you that we a small section of our Xen VPS platform is down due to a hardware failure. We apologise for any inconvenience this may be causing you.
We are working to replace the effected hardware components and will update you with our progress as soon as possible.
Nov 20, 15:42 AEDT