In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 12:00 AEDT
Scheduled - The electrical power circuits serving a number of cabinets at Equinix SY5 have been identified as having a need to expand in capacity. Equinix has engaged manufacturers to supply and install additional equipment, whilst working with onsite IBX engineers and our technical team, in order to undertake the works with minimal associated risk and disruption.

During the scheduled window, we require to shut-down the power supply to one circuit breaker at a time, in order to migrate to a higher capacity switchboard. As the works will be undertaken to one circuit breaker per cabinet at a time, they will be performed without disruption to any dual powered equipment in the operational environment, though it is noted that power redundancy will be reduced to a single rack at a time, whilst the migration is being performed.

There is no anticipated impact to customer services, as all equipment is dual-powered.

The period of reduced redundancy per cabinet will be less than 10 minutes.

About This Site

Welcome to the Web24 status page. This page keeps you up to date with any scheduled or unscheduled maintenance on our network.


COVID-19 Update


Staff work arrangements have been adjusted as part of our Business Continuity Planning for COVID-19. This means all support staff are working remotely and will not be impacted by any further changes or mandates. Our company is exercising measures to ensure there are minimal support and service disruptions.


We continue to provide the same level of customer service and support that you've come to expect from us. However if you have questions or would like to provide feedback, please get in touch with our Support Centre.



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Operational
Degraded Performance
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Major Outage
Maintenance
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No downtime recorded on this day.
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had a major outage.
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Scheduled Maintenance
As part of our ongoing commitment to ensure all of our services are operating and maintained to our standards, Web24 will be migrating your services to the new, state of the art Equinix SY5 Data Centre.

This migration will commence at 03:45am AEDT, and is estimated to take up to 4 hours to complete.

Our teams always endeavour to minimise disruption to our customers. We do anticipate that your service will be offline for up to 4 hours during the maintenance period, however our teams will be working hard to get you up and running as soon as possible.

Additionally, the IP address of your service will remain the same - so you will not be required to make any changes.
Posted on Nov 24, 16:02 AEDT
Past Incidents
Dec 4, 2020

Unresolved incident: Scheduled Power Circuit Migrations.

Dec 3, 2020

No incidents reported.

Dec 2, 2020
Completed - The scheduled maintenance has been completed.
Dec 2, 23:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 22:00 AEDT
Scheduled - Web24 is committed to providing you with the very best infrastructure that is constantly performing to the highest standards and is kept up to date with the latest software.

As part of our ongoing commitment to ensure all of our services are operating and maintained to our standards, we will be running updates on WP016.

The maintenance is scheduled as below:

Start Date & Time: Wednesday, 2nd December 2020, 10:00 PM AEDT.
End Date & Time: Wednesday, 2nd December 2020, 11:00 PM AEDT.

Affected customers will experience a short interruption during the above mentioned window.

Thank you for your understanding,
Dec 1, 17:14 AEDT
Dec 1, 2020
Completed - All servers have now been powered on at the new facility. If you come across any issues, please get in touch with our support team.
Dec 1, 06:52 AEDT
Update - The servers have arrived at Equinix SY5 and are now in the process of being racked/powered on.
Dec 1, 04:49 AEDT
Update - We have now shutdown all of the affected devices and have begun moving them to Equinix SY5.
Dec 1, 04:18 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 03:45 AEDT
Scheduled - As part of our ongoing commitment to ensure all of our services are operating and maintained to our standards, Web24 will be migrating your services to the new, state of the art Equinix SY5 Data Centre.

This migration will commence at 03:45am AEDT, and is estimated to take up to 4 hours to complete.

Our teams always endeavour to minimise disruption to our customers. We do anticipate that your service will be offline for up to 4 hours during the maintenance period, however our teams will be working hard to get you up and running as soon as possible.

Additionally, the IP address of your service will remain the same - so you will not be required to make any changes.
Nov 17, 16:57 AEDT
Nov 30, 2020
Completed - All servers have now been powered on at the new facility. If you come across any issues, please get in touch with our support team.
Nov 30, 08:05 AEDT
Update - The servers have arrived at Equinix SY5 and are now in the process of being racked/powered on.
Nov 30, 05:40 AEDT
Update - We have now shutdown all of the affected devices and have begun moving them to Equinix SY5.
Nov 30, 04:12 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 03:45 AEDT
Scheduled - As part of our ongoing commitment to ensure all of our services are operating and maintained to our standards, Web24 will be migrating your services to the new, state of the art Equinix SY5 Data Centre.

This migration will commence at 03:45am AEDT, and is estimated to take up to 4 hours to complete.

Our teams always endeavour to minimise disruption to our customers. We do anticipate that your service will be offline for up to 4 hours during the maintenance period, however our teams will be working hard to get you up and running as soon as possible.

Additionally, the IP address of your service will remain the same - so you will not be required to make any changes.
Nov 16, 10:42 AEDT
Nov 29, 2020
Completed - The scheduled maintenance has been completed.
Nov 29, 02:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 01:00 AEDT
Scheduled - Web24 is committed to providing you with the very best infrastructure that is constantly performing to the highest standards and is kept up to date with the latest software.

As part of our ongoing commitment to ensure all of our services are operating and maintained to our standards, we will be running updates on WP016, WP020 and WP021.

The maintenance is scheduled as below:

Start Date & Time: Sunday, 29th November 2020, 01:00 AM AEDT.
End Date & Time: Sunday, 29th November 2020, 02:00 AM AEDT.

Affected customers will experience a short interruption during the above mentioned window. However, total downtime is not expected to be more than 10 minutes.

Thank you for your understanding
Nov 27, 15:53 AEDT
Nov 28, 2020

No incidents reported.

Nov 27, 2020
Resolved - There has been no further impact following the initial DDoS attack.
Analysis of the attack has been completed and mitigation measures have been refined.
Nov 27, 16:31 AEDT
Update - Automatic measures to mitigate the attack have been deployed.
Nov 27, 14:34 AEDT
Monitoring - We have detected a significant inbound DDoS attack towards our network and automatic measures to mitigate the attack have been deployed.
Nov 27, 13:55 AEDT
Nov 26, 2020
Completed - All servers have now been powered on at the new facility. If you come across any issues, please get in touch with our support team.
Nov 26, 07:08 AEDT
Update - The servers have arrived at Equinix SY5 and are now in the process of being racked/powered on.
Nov 26, 05:26 AEDT
Update - We have now shutdown all of the affected devices and have begun moving them to Equinix SY5.
Nov 26, 04:22 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 03:45 AEDT
Scheduled - As part of our ongoing commitment to ensure all of our services are operating and maintained to our standards, Web24 will be migrating your services to the new, state of the art Equinix SY5 Data Centre.

This migration will commence at 03:45am AEST, and is estimated to take up to 4 hours to complete.

Our teams always endeavour to minimise disruption to our customers. We do anticipate that your service will be offline for up to 4 hours during the maintenance period, however our teams will be working hard to get you up and running as soon as possible.

Additionally, the IP address of your service will remain the same - so you will not be required to make any changes.
Nov 12, 15:32 AEDT
Completed - The scheduled maintenance has been completed.
Nov 26, 01:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 22:00 AEDT
Scheduled - Web24 is committed to providing you with the very best infrastructure that is constantly performing to the highest standards and is kept up to date with the latest software.

As part of our ongoing commitment to ensure all of our services are operating and maintained to our standards, we will be running updates on WP013, WP015, WP017 and WP022.

The maintenance is scheduled as below:

Start Date & Time: Wednesday, 25th November 2020, 10:00 PM AEDT.
End Date & Time: Thursday, 26th November 2020, 01:00 AM AEDT.

Affected customers will experience a short interruption during the above mentioned window. However, total downtime is not expected to be more than 10 minutes.

Thank you for your understanding.
Nov 24, 18:03 AEDT
Nov 25, 2020
Completed - All servers have now been powered on at the new facility. If you come across any issues, please get in touch with our support team.
Nov 25, 08:38 AEDT
Update - The servers have arrived at Equinix SY5 and are now in the process of being racked/powered on.
Nov 25, 05:02 AEDT
Update - The servers are now in transit to Equinix SY5.
Nov 25, 04:36 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 03:45 AEDT
Scheduled - As part of our ongoing commitment to ensure all of our services are operating and maintained to our standards, Web24 will be migrating your services to the new, state of the art Equinix SY5 Data Centre.

This migration will commence at 03:45am AEST, and is estimated to take up to 4 hours to complete.

Our teams always endeavour to minimise disruption to our customers. We do anticipate that your service will be offline for up to 4 hours during the maintenance period, however our teams will be working hard to get you up and running as soon as possible.

Additionally, the IP address of your service will remain the same - so you will not be required to make any changes.
Nov 11, 15:56 AEDT
Nov 24, 2020
Resolved - This incident has been resolved.
Nov 24, 18:07 AEDT
Investigating - At Web24 we pride ourselves in providing a very high level of service so it is with great disappointment that we need to inform you that we are experiencing issue with Plesk Shared Hosting Server - wp019.web24.net.au. We apologies for any inconvenience this may be causing you.

This may be impacting access to your website, email services, ftp services and access to the Plesk control panel.

We are urgently investigating the issue and we will update you on our progress as soon as we possibly can.
Nov 24, 17:50 AEDT
Nov 23, 2020
Completed - All servers have now been powered on at the new facility. If you come across any issues, please get in touch with our support team.
Nov 23, 07:05 AEDT
Update - The servers have arrived at Equinix SY5 and are now in the process of being racked/powered on.
Nov 23, 05:09 AEDT
Update - The servers are now in transit to Equinix SY5.
Nov 23, 04:34 AEDT
Update - We have now shutdown all of the affected devices and have begun moving them to Equinix SY5.
Nov 23, 04:09 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 03:45 AEDT
Scheduled - As part of our ongoing commitment to ensure all of our services are operating and maintained to our standards, Web24 will be migrating your services to the new, state of the art Equinix SY5 Data Centre.

This migration will commence at 03:45am AEST, and is estimated to take up to 4 hours to complete.

Our teams always endeavour to minimise disruption to our customers. We do anticipate that your service will be offline for up to 4 hours during the maintenance period, however our teams will be working hard to get you up and running as soon as possible.

Additionally, the IP address of your service will remain the same - so you will not be required to make any changes.
Nov 9, 11:56 AEDT
Nov 22, 2020

No incidents reported.

Nov 21, 2020
Completed - The scheduled maintenance has been completed.
Nov 21, 23:59 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 22:00 AEDT
Scheduled - Web24 is committed to providing you with the very best infrastructure that is constantly performing to the highest standards and is kept up to date with the latest software.

As part of our ongoing commitment to ensure all of our services are operating and maintained to our standards, we will be running updates on WP012, WP014 and WP022.

The maintenance is scheduled as below:

Start Date & Time: Saturday, 21st November 2020, 10:00 PM AEDT.
End Date & Time: Saturday, 21st November 2020, 11:59 PM AEDT.

Affected customers will experience a short interruption during the above mentioned window. However, total downtime is not expected to be more than 10 minutes.

Thank you for your understanding.
Nov 20, 14:20 AEDT
Resolved - This incident has been resolved.
Nov 21, 01:58 AEDT
Investigating - We have detected a network issue affecting our servers and our support capabilities. Our network engineers are currently investigating the issue.
Nov 20, 22:49 AEDT
Nov 20, 2020