Monitoring - The issue affecting the accessibility of our brand website, along with some impacted services, has now been resolved. Our Engineering Team will continue to closely monitor the situation to ensure ongoing stability.
We appreciate your patience and understanding while we worked to address this matter. Please be assured that we will continue to provide updates should any new developments arise.
May 18, 2026 - 21:33 AEST
We appreciate your patience and understanding while we worked to address this matter. Please be assured that we will continue to provide updates should any new developments arise.
May 18, 2026 - 21:33 AEST
Identified - We have identified another issue affecting the accessibility of our brand website, as well as some impacted services, and our Engineering Team is working around the clock to resolve it.
Please know that we are doing everything we can to address this matter, and we will provide timely updates as soon as more information becomes available.
May 18, 2026 - 16:33 AEST
Please know that we are doing everything we can to address this matter, and we will provide timely updates as soon as more information becomes available.
May 18, 2026 - 16:33 AEST
Monitoring - The issue affecting the accessibility of our brand website, along with some impacted services, has now been resolved. Our Engineering Team will continue to closely monitor the situation to ensure ongoing stability.
We appreciate your patience and understanding while we worked to address this matter. Please be assured that we will continue to provide updates should any new developments arise.
May 18, 2026 - 14:48 AEST
We appreciate your patience and understanding while we worked to address this matter. Please be assured that we will continue to provide updates should any new developments arise.
May 18, 2026 - 14:48 AEST
Identified - We are aware of the issue affecting the accessibility of our brand website, as well as some impacted services, and our Engineering Team is working around the clock to resolve it.
Please know that we are doing everything we can to address this matter, and we will provide timely updates as soon as more information becomes available.
May 18, 2026 - 14:08 AEST
Please know that we are doing everything we can to address this matter, and we will provide timely updates as soon as more information becomes available.
May 18, 2026 - 14:08 AEST
Monitoring - As part of the latest security advisories released by cPanel, customers using VPS and Dedicated Servers are strongly advised to ensure the following components are updated to the latest supported versions:
cPanel & WHM
EasyApache packages
Operating System Kernel
cPanel has released additional security patches and recommendations to further strengthen protection against recently disclosed vulnerabilities. Applying these updates at the earliest is recommended to help safeguard your server environment and avoid potential service impact.
Please refer to the official advisories below for more details:
https://support.cpanel.net/hc/en-us/articles/40311543760407-Security-CVE-2026-29203-cPanel-WHM-WP2-Security-Update-May-08-2026
https://support.cpanel.net/hc/en-us/articles/40229402602519-Security-CVE-2026-23918
https://support.cpanel.net/hc/en-us/articles/40184022594071-CVE-2026-31431-copy-fail-reported-for-linux-kernels
For most customers, the patches have already been applied or are being rolled out automatically; however, customers using custom SSH ports or self-managed servers are advised to perform the recommended updates from their end.
We recommend performing these updates as soon as possible as a precautionary security measure. Thank you for your continued cooperation and understanding.
May 09, 2026 - 03:44 AEST
cPanel & WHM
EasyApache packages
Operating System Kernel
cPanel has released additional security patches and recommendations to further strengthen protection against recently disclosed vulnerabilities. Applying these updates at the earliest is recommended to help safeguard your server environment and avoid potential service impact.
Please refer to the official advisories below for more details:
https://support.cpanel.net/hc/en-us/articles/40311543760407-Security-CVE-2026-29203-cPanel-WHM-WP2-Security-Update-May-08-2026
https://support.cpanel.net/hc/en-us/articles/40229402602519-Security-CVE-2026-23918
https://support.cpanel.net/hc/en-us/articles/40184022594071-CVE-2026-31431-copy-fail-reported-for-linux-kernels
For most customers, the patches have already been applied or are being rolled out automatically; however, customers using custom SSH ports or self-managed servers are advised to perform the recommended updates from their end.
We recommend performing these updates as soon as possible as a precautionary security measure. Thank you for your continued cooperation and understanding.
May 09, 2026 - 03:44 AEST
Monitoring - The temporary restrictions on WHM, cPanel, and Webmail access have now been removed, and services should be accessible normally. Our senior system admins continue to install new security patch, and monitor the servers in background.
As an additional precaution, SSH and SFTP access (ports 22/2222) remains temporarily restricted while further security validation and patching activities continue.
Workaround for VPS & Dedicated customers:
Access the server terminal via WHM >> Terminal:
These steps are being taken proactively to help safeguard customer environments while additional security updates are reviewed and applied.
Thank you for your patience and understanding.
May 09, 2026 - 03:39 AEST
As an additional precaution, SSH and SFTP access (ports 22/2222) remains temporarily restricted while further security validation and patching activities continue.
Workaround for VPS & Dedicated customers:
Access the server terminal via WHM >> Terminal:
These steps are being taken proactively to help safeguard customer environments while additional security updates are reviewed and applied.
Thank you for your patience and understanding.
May 09, 2026 - 03:39 AEST
Identified - This incident is related to a recently identified security vulnerability in cPanel & WHM login. cPanel would release a new security patch tonight to fix all the identified vulnerabilities and we have planned to install the same on all our servers as soon as released.
For self-managed VPS and Dedicated Servers, we recommend running the force upcp script (cPanel version update script) after 12:30 PM EST.
Given the nature of this vulnerability, and our immediate priority is to secure data and prevent any impact, we are blocking certain access (WHM/cPanel/Webmail) temporarily, until further notice.
Your email functionality continues to work (IMAP/POP), we request to use email clients to access your emails in the meantime.
We will keep this post updated once we install the patch on respective servers. Thank you for your understanding and support.
May 08, 2026 - 16:59 AEST
For self-managed VPS and Dedicated Servers, we recommend running the force upcp script (cPanel version update script) after 12:30 PM EST.
Given the nature of this vulnerability, and our immediate priority is to secure data and prevent any impact, we are blocking certain access (WHM/cPanel/Webmail) temporarily, until further notice.
Your email functionality continues to work (IMAP/POP), we request to use email clients to access your emails in the meantime.
We will keep this post updated once we install the patch on respective servers. Thank you for your understanding and support.
May 08, 2026 - 16:59 AEST
Update - We understand the criticality of your services and the impact this situation may be causing. As communicated earlier, this incident is related to a recently identified security vulnerability in cPanel & WHM login.
Our teams are actively working to assess and restore affected servers. Given the nature of this vulnerability, the process is complex, and our immediate priority is to secure data and prevent further impact, which is why certain access (Server/WHM/cPanel) has been temporarily restricted.
Please rest assured that this is being handled with the highest priority, and we will share further updates as progress is made. We appreciate your understanding and support during this time.
May 03, 2026 - 23:00 AEST
Our teams are actively working to assess and restore affected servers. Given the nature of this vulnerability, the process is complex, and our immediate priority is to secure data and prevent further impact, which is why certain access (Server/WHM/cPanel) has been temporarily restricted.
Please rest assured that this is being handled with the highest priority, and we will share further updates as progress is made. We appreciate your understanding and support during this time.
May 03, 2026 - 23:00 AEST
Update - Dear Customers,
As part of ongoing security measures, we have temporarily blocked access to cPanel, WHM, and Webmail ports on servers where the required cPanel patch has not yet been applied.
We strongly request all users to update their cPanel versions on priority to restore normal access.
In the meantime, you can continue accessing your panels using service subdomains, for example:
whm.domainname
cpanel.domainname
webmail.domainname
We appreciate your cooperation in helping maintain a secure environment.
May 01, 2026 - 23:04 AEST
As part of ongoing security measures, we have temporarily blocked access to cPanel, WHM, and Webmail ports on servers where the required cPanel patch has not yet been applied.
We strongly request all users to update their cPanel versions on priority to restore normal access.
In the meantime, you can continue accessing your panels using service subdomains, for example:
whm.domainname
cpanel.domainname
webmail.domainname
We appreciate your cooperation in helping maintain a secure environment.
May 01, 2026 - 23:04 AEST
Monitoring - Dear Customers,
A critical security vulnerability affecting cPanel & WHM login authentication has recently been identified by the vendor. This issue impacts all currently supported versions of cPanel and may expose servers to unauthorized access if left unpatched.
The good news is that cPanel has now released the official security patch for supported versions. We strongly recommend that all customers using VPS and Dedicated Servers; update to the latest cPanel version at the earliest to avoid any potential impact from this vulnerability.
Action Required
Please update cPanel to the latest version via WHM or from the server using the standard update process.
For guidance, please refer to the official documentation:
https://docs.cpanel.net/whm/cpanel/upgrade-to-latest-version/
Important Notes
No known service impact has been reported at this time.
Servers with auto-updates enabled may already receive the patch automatically.
Customers running older / unsupported cPanel versions are strongly advised to upgrade to a supported build immediately, as the vulnerability may also affect those versions.
We recommend applying this update as soon as possible as a precautionary security measure.
Apr 29, 2026 - 16:37 AEST
A critical security vulnerability affecting cPanel & WHM login authentication has recently been identified by the vendor. This issue impacts all currently supported versions of cPanel and may expose servers to unauthorized access if left unpatched.
The good news is that cPanel has now released the official security patch for supported versions. We strongly recommend that all customers using VPS and Dedicated Servers; update to the latest cPanel version at the earliest to avoid any potential impact from this vulnerability.
Action Required
Please update cPanel to the latest version via WHM or from the server using the standard update process.
For guidance, please refer to the official documentation:
https://docs.cpanel.net/whm/cpanel/upgrade-to-latest-version/
Important Notes
No known service impact has been reported at this time.
Servers with auto-updates enabled may already receive the patch automatically.
Customers running older / unsupported cPanel versions are strongly advised to upgrade to a supported build immediately, as the vulnerability may also affect those versions.
We recommend applying this update as soon as possible as a precautionary security measure.
Apr 29, 2026 - 16:37 AEST
About This Site
Welcome to the Web24 status page. This page keeps you up to date with any scheduled or unscheduled maintenance on our network.
Web Hosting Plesk
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Reseller Hosting Plesk
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