All Systems Operational

About This Site

Welcome to the Web24 status page. This page keeps you up to date with any scheduled or unscheduled maintenance on our network.


COVID-19 Update


Staff work arrangements have been adjusted as part of our Business Continuity Planning for COVID-19. This means all support staff are working remotely and will not be impacted by any further changes or mandates. Our company is exercising measures to ensure there are minimal support and service disruptions.


We continue to provide the same level of customer service and support that you've come to expect from us. However if you have questions or would like to provide feedback, please get in touch with our Support Centre.



Thank you for choosing Web24

Web Hosting Plesk Operational
90 days ago
99.94 % uptime
Today
Reseller Hosting Plesk Operational
90 days ago
100.0 % uptime
Today
Web Hosting cPanel Operational
90 days ago
99.9 % uptime
Today
Reseller Hosting cPanel Operational
90 days ago
99.9 % uptime
Today
Cloud VPS Operational
90 days ago
99.85 % uptime
Today
Mission Critical VPS Operational
90 days ago
100.0 % uptime
Today
VMWare VPS Operational
90 days ago
99.9 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
Network Operational
90 days ago
100.0 % uptime
Today
DNS Cluster Operational
90 days ago
100.0 % uptime
Today
Web24 Website Operational
Customer Control Panel Login Operational
Technical Support (Tickets) Operational
Technical Support (Phone) Operational
Email Filtering Cluster Operational
Web24 Billing Platform Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
As part of our ongoing commitment to ensure all of our services are operating and maintained to our standards, Web24 will be migrating your services to the new, state of the art Equinix SY5 Data Centre.

This migration will commence at 03:45am AEST, and is estimated to take up to 4 hours to complete.

Our teams always endeavour to minimise disruption to our customers. We do anticipate that your service will be offline for up to 4 hours during the maintenance period, however our teams will be working hard to get you up and running as soon as possible.

Additionally, the IP address of your service will remain the same - so you will not be required to make any changes.
Posted on Oct 13, 14:25 AEDT
As part of our ongoing commitment to ensure all of our services are operating and maintained to our standards, Web24 will be migrating your services to the new, state of the art Equinix SY5 Data Centre.

This migration will commence at 03:45am AEST, and is estimated to take up to 4 hours to complete.

Our teams always endeavour to minimise disruption to our customers. We do anticipate that your service will be offline for up to 4 hours during the maintenance period, however our teams will be working hard to get you up and running as soon as possible.

Additionally, the IP address of your service will remain the same - so you will not be required to make any changes.
Posted on Oct 13, 14:25 AEDT
As part of our ongoing commitment to ensure all of our services are operating and maintained to our standards, Web24 will be migrating your services to the new, state of the art Equinix SY5 Data Centre.

This migration will commence at 03:45am AEST, and is estimated to take up to 4 hours to complete.

Our teams always endeavour to minimise disruption to our customers. We do anticipate that your service will be offline for up to 4 hours during the maintenance period, however our teams will be working hard to get you up and running as soon as possible.

Additionally, the IP address of your service will remain the same - so you will not be required to make any changes.
Posted on Oct 15, 15:18 AEDT
As part of our ongoing commitment to ensure all of our services are operating and maintained to our standards, Web24 will be migrating your services to the new, state of the art Equinix SY5 Data Centre.

This migration will commence at 03:45am AEST, and is estimated to take up to 4 hours to complete.

Our teams always endeavour to minimise disruption to our customers. We do anticipate that your service will be offline for up to 4 hours during the maintenance period, however our teams will be working hard to get you up and running as soon as possible.

Additionally, the IP address of your service will remain the same - so you will not be required to make any changes.
Posted on Oct 15, 15:18 AEDT
As part of our ongoing commitment to ensure all of our services are operating and maintained to our standards, Web24 will be migrating your services to the new, state of the art Equinix SY5 Data Centre.

This migration will commence at 03:45am AEDT, and is estimated to take up to 4 hours to complete.

Our teams always endeavour to minimise disruption to our customers. We do anticipate that your service will be offline for up to 4 hours during the maintenance period, however our teams will be working hard to get you up and running as soon as possible.

Additionally, the IP address of your service will remain the same - so you will not be required to make any changes.
Posted on Oct 19, 10:47 AEDT
As part of our ongoing commitment to ensure all of our services are operating and maintained to our standards, Web24 will be migrating your services to the new, state of the art Equinix SY5 Data Centre.

This migration will commence at 03:45am AEDT, and is estimated to take up to 4 hours to complete.

Our teams always endeavour to minimise disruption to our customers. We do anticipate that your service will be offline for up to 4 hours during the maintenance period, however our teams will be working hard to get you up and running as soon as possible.

Additionally, the IP address of your service will remain the same - so you will not be required to make any changes.
Posted on Oct 19, 10:41 AEDT
As part of our ongoing commitment to ensure all of our services are operating and maintained to our standards, Web24 will be migrating your services to the new, state of the art Equinix SY5 Data Centre.

This migration will commence at 03:45am AEDT, and is estimated to take up to 4 hours to complete.

Our teams always endeavour to minimise disruption to our customers. We do anticipate that your service will be offline for up to 4 hours during the maintenance period, however our teams will be working hard to get you up and running as soon as possible.

Additionally, the IP address of your service will remain the same - so you will not be required to make any changes.
Posted on Oct 21, 12:35 AEDT
Past Incidents
Oct 22, 2020

No incidents reported today.

Oct 21, 2020
Completed - All servers have now been powered on at the new facility. If you come across any issues, please get in touch with our support team.
Oct 21, 07:23 AEDT
Update - The servers have arrived at Equinix SY5 and are now in the process of being racked/powered on.
Oct 21, 06:07 AEDT
Update - We have now shutdown all of the affected devices and have begun moving them to Equinix SY5.
Oct 21, 04:56 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 03:45 AEDT
Scheduled - As part of our ongoing commitment to ensure all of our services are operating and maintained to our standards, Web24 will be migrating your services to the new, state of the art Equinix SY5 Data Centre.

This migration will commence at 03:45am AEST, and is estimated to take up to 4 hours to complete.

Our teams always endeavour to minimise disruption to our customers. We do anticipate that your service will be offline for up to 4 hours during the maintenance period, however our teams will be working hard to get you up and running as soon as possible.

Additionally, the IP address of your service will remain the same - so you will not be required to make any changes.
Oct 7, 15:45 AEDT
Completed - The scheduled maintenance has been completed.
Oct 21, 07:22 AEDT
Update - All servers have now been powered on at the new facility. If you come across any issues, please get in touch with our support team.
Oct 21, 07:22 AEDT
Update - The servers have arrived at Equinix SY5 and are now in the process of being racked/powered on.
Oct 21, 06:06 AEDT
Update - We have now shutdown all of the affected devices and have begun moving them to Equinix SY5.
Oct 21, 04:56 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 03:45 AEDT
Scheduled - As part of our ongoing commitment to ensure all of our services are operating and maintained to our standards, Web24 will be migrating your services to the new, state of the art Equinix SY5 Data Centre.

This migration will commence at 03:45am AEST, and is estimated to take up to 4 hours to complete.

Our teams always endeavour to minimise disruption to our customers. We do anticipate that your service will be offline for up to 4 hours during the maintenance period, however our teams will be working hard to get you up and running as soon as possible.

Additionally, the IP address of your service will remain the same - so you will not be required to make any changes.
Oct 7, 15:45 AEDT
Oct 20, 2020

No incidents reported.

Oct 19, 2020
Resolved - This incident has been resolved.
Oct 19, 18:28 AEDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 19, 18:04 AEDT
Identified - The issue has been identified and a fix is being implemented.
Oct 19, 18:02 AEDT
Investigating - At Web24 we pride ourselves in providing a very high level of service so it is with great disappointment that we need to inform you that we are experiencing interruptions to a small number of VMs. We apologise for any inconvenience this may be causing you.

Our team of System Engineers are urgently investigating the issue and we will update you on our progress as soon as we possibly can.
Oct 19, 17:18 AEDT
Completed - All servers have now been powered on at the new facility. If you come across any issues, please get in touch with our support team.
Oct 19, 06:29 AEDT
Update - The servers have arrived at Equinix SY5 and are now in the process of being racked/powered on.
Oct 19, 05:58 AEDT
Update - We have now shutdown all of the affected devices and have begun moving them to Equinix SY5.
Oct 19, 04:28 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 03:45 AEDT
Scheduled - As part of our ongoing commitment to ensure all of our services are operating and maintained to our standards, Web24 will be migrating your services to the new, state of the art Equinix SY5 Data Centre.

This migration will commence at 03:45am AEST, and is estimated to take up to 4 hours to complete.

Our teams always endeavour to minimise disruption to our customers. We do anticipate that your service will be offline for up to 4 hours during the maintenance period, however our teams will be working hard to get you up and running as soon as possible.

Additionally, the IP address of your service will remain the same - so you will not be required to make any changes.
Oct 6, 15:25 AEDT
Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020

No incidents reported.

Oct 15, 2020
Completed - All servers have now been powered on at the new facility. If you come across any issues, please get in touch with our support team.
Oct 15, 07:14 AEDT
Update - The servers have arrived at Equinix SY5 and are now in the process of being racked/powered on
Oct 15, 05:51 AEDT
Update - We have now shutdown all of the affected devices and have begun moving them to Equinix SY5.
Oct 15, 04:33 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 03:45 AEDT
Scheduled - As part of our ongoing commitment to ensure all of our services are operating and maintained to our standards, Web24 will be migrating your services to the new, state of the art Equinix SY5 Data Centre.

This migration will commence at 03:45am AEST, and is estimated to take up to 4 hours to complete.

Our teams always endeavour to minimise disruption to our customers. We do anticipate that your service will be offline for up to 4 hours during the maintenance period, however our teams will be working hard to get you up and running as soon as possible.

Additionally, the IP address of your service will remain the same - so you will not be required to make any changes.
Oct 1, 12:29 AEST
Completed - All servers have now been powered on at the new facility. If you come across any issues, please get in touch with our support team.
Oct 15, 07:14 AEDT
Update - The servers have arrived at Equinix SY5 and are now in the process of being racked/powered on
Oct 15, 05:51 AEDT
Update - We have now shutdown all of the affected devices and have begun moving them to Equinix SY5.
Oct 15, 04:33 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 03:45 AEDT
Scheduled - As part of our ongoing commitment to ensure all of our services are operating and maintained to our standards, Web24 will be migrating your services to the new, state of the art Equinix SY5 Data Centre.

This migration will commence at 03:45am AEST, and is estimated to take up to 4 hours to complete.

Our teams always endeavour to minimise disruption to our customers. We do anticipate that your service will be offline for up to 4 hours during the maintenance period, however our teams will be working hard to get you up and running as soon as possible.

Additionally, the IP address of your service will remain the same - so you will not be required to make any changes.
Oct 1, 12:28 AEST
Oct 14, 2020
Resolved - This incident has been resolved.
Oct 14, 04:35 AEDT
Update - We are pleased to inform you that all services have been restored. Thank you again for your patience. If you are still experiencing issue with your VPS, please get in touch with our Support team.
Oct 14, 04:19 AEDT
Monitoring - We have identified the issue with the Hardware Component and we have replaced it.
Oct 14, 03:43 AEDT
Update - We are continuing to investigate this issue.
Oct 14, 01:14 AEDT
Investigating - At Web24 we pride ourselves in providing a very high level of service so it is with great disappointment that we need to inform you that we are experiencing interruptions to a small number of VMs. We apologise for any inconvenience this may be causing you.

Our team of System Engineers are urgently investigating the issue and we will update you on our progress as soon as we possibly can.
Oct 14, 01:14 AEDT
Oct 13, 2020
Completed - All servers have now been powered on at the new facility. If you come across any issues, please get in touch with our support team.
Oct 13, 07:25 AEDT
Update - The servers have arrived at Equinix SY5 and are now in the process of being racked/powered on.
Oct 13, 05:43 AEDT
Update - We have now shutdown all of the affected devices and have begun moving them to Equinix SY5.
Oct 13, 04:40 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 03:45 AEDT
Scheduled - As part of our ongoing commitment to ensure all of our services are operating and maintained to our standards, Web24 will be migrating your services to the new, state of the art Equinix SY5 Data Centre.

This migration will commence at 03:45am AEST, and is estimated to take up to 4 hours to complete.

Our teams always endeavour to minimise disruption to our customers. We do anticipate that your service will be offline for up to 4 hours during the maintenance period, however our teams will be working hard to get you up and running as soon as possible.

Additionally, the IP address of your service will remain the same - so you will not be required to make any changes.
Sep 29, 11:27 AEST
Oct 12, 2020

No incidents reported.

Oct 11, 2020

No incidents reported.

Oct 10, 2020

No incidents reported.

Oct 9, 2020
Completed - All servers have now been powered on at the new facility. If you come across any issues, please get in touch with our support team.
Oct 9, 07:00 AEDT
Update - The servers have arrived at Equinix SY5 and are now in the process of being racked/powered on.
Oct 9, 05:22 AEDT
Update - The servers are now in transit to Equinix SY5.
Oct 9, 04:28 AEDT
Update - We have now shutdown all of the affected devices and have begun moving them to Equinix SY5.
Oct 9, 04:12 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 03:45 AEDT
Scheduled - As part of our ongoing commitment to ensure all of our services are operating and maintained to our standards, Web24 will be migrating your services to the new, state of the art Equinix SY5 Data Centre.

This migration will commence at 03:45am AEST, and is estimated to take up to 4 hours to complete.

Our teams always endeavour to minimise disruption to our customers. We do anticipate that your service will be offline for up to 4 hours during the maintenance period, however our teams will be working hard to get you up and running as soon as possible.

Additionally, the IP address of your service will remain the same - so you will not be required to make any changes.
Sep 25, 12:22 AEST
Oct 8, 2020

No incidents reported.