The issue has been resolved. Thank you for your patience.
Posted Jul 15, 2019 - 23:49 AEST
We have identified an FTP services related issue on one of our Plesk shared hosting platform. A scheduled maintenance will be performed outside of business hours between 10:00PM and 11:30PM AEST, 15/07/2019. Until then FTP may not function as usual. We apologise for the inconvenience and thank you for your understanding